Effective Date: 1st May, 2026

This Refund Policy explains the conditions under which GoFetch Deliveries ("GoFetch", "we", "our", "us") may issue refunds for services provided through our platform.

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1. General Policy

Due to the nature of delivery services, all payments are generally considered final once a delivery request has been accepted and a courier has been assigned. However, refunds may be granted in specific circumstances outlined below.

2. Eligible Refund Cases

Refunds may be issued in the following situations:

• Delivery was not completed due to a system or technical failure
• No courier was successfully assigned after payment
• Duplicate or accidental payments were made
• A delivery was cancelled before a courier was assigned

3. Partial Refunds

In some cases, partial refunds may be issued where a service was partially completed but did not meet expected standards. This may include situations where:

• The delivery was significantly delayed due to platform-related issues
• The courier was unable to complete the delivery due to incorrect internal routing

4. Non-Refundable Situations

Refunds will NOT be issued under the following conditions:

• Incorrect pickup or delivery details provided by the user
• Recipient unavailable at the delivery location
• Delays caused by traffic, weather, or external conditions
• Successful and completed deliveries
• Improper packaging leading to damage

5. Cancellation Policy

Orders may be cancelled without charge only before a courier has been assigned. Once a courier is assigned or the delivery has started, cancellation may incur a fee or may not be possible.

6. Refund Request Process

To request a refund, users must contact our support team with relevant details including:

• Transaction ID or order reference
• Date and time of the request
• Description of the issue

7. Processing Time

Approved refunds are processed within 5 to 10 business days, depending on your payment provider.

8. Fraud & Abuse

GoFetch reserves the right to deny refund requests in cases of suspected fraud, abuse, or repeated misuse of the platform.

9. Changes to This Policy

We may update this Refund Policy at any time. Continued use of the platform constitutes acceptance of any changes.

10. Contact

For refund-related inquiries, contact us at:
support@gofetchsl.com