Effective Date: 1st May, 2026

Welcome to GoFetch Deliveries ("GoFetch", "we", "our", "us"). These Terms and Conditions govern your use of our website (www.gofetchsl.com) and mobile applications. By accessing or using our services, you agree to be legally bound by these Terms.

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1. Introduction

GoFetch was built with one mission: to make delivery simple, fast, and reliable for everyone in Sierra Leone. Whether you are a business sending goods or an individual receiving packages, GoFetch connects you with trusted courier partners through smart routing technology.

2. Nature of Service

GoFetch is a technology platform that connects users with independent courier providers. We do not directly transport goods and are not a logistics carrier. All deliveries are carried out by third-party couriers operating independently.

3. Eligibility

You must be at least 18 years old to use our services. By using GoFetch, you confirm that all information you provide is accurate and complete.

4. User Accounts

You agree to:

• Maintain accurate account details
• Keep your login credentials secure
• Accept responsibility for all activities under your account

5. Data & Permissions

To provide our services, we may collect and use:

• Full name, email address, and phone number
• Real-time location data for tracking deliveries
• Access to contacts (only if you grant permission)

This data is used strictly to improve service delivery and user experience.

6. Acceptable Use

You agree not to use GoFetch to send:

• Illegal or prohibited goods
• Weapons, explosives, or hazardous materials
• Stolen or fraudulent items
• Any item restricted under Sierra Leone laws

7. Packaging Responsibility

Users are responsible for ensuring that all items are properly packaged. GoFetch and its courier partners are not liable for damage resulting from inadequate packaging.

8. Delivery Terms

Delivery times are estimates only. Delays may occur due to traffic, weather, courier availability, or unforeseen events. Users must provide accurate pickup and delivery details.

9. Pricing & Payments

Delivery fees are calculated based on distance, demand, and service type. All payments must be made through approved channels within the platform.

10. Cancellations

Orders may be cancelled before a courier is assigned. Once a courier is assigned or a delivery has started, cancellation may not be possible or may incur charges.

11. Limitation of Liability

GoFetch is not liable for:

• Loss or damage caused by courier partners
• Delays outside our control
• Incorrect delivery details provided by users

12. Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or misuse the platform.

13. Intellectual Property

All content, branding, and technology related to GoFetch remain our exclusive property.

14. Changes to Terms

We may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

15. Contact

For any questions regarding these Terms, please contact us at:
support@gofetchsl.com

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